Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

Book a Demo Free Consultancy

Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

Book a Demo Free Consultancy

❮ ❯

Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

Book a Demo Free Consultancy

Interaction - CX

Synthesise customer interactions across all channels with Cytrack CyCX, in our best practice secure cloud platform. Converge your unique knowledge, applications and data across all modalities to boost and scale customer experience.

Analytics for Operational Efficiency

Analyse data collected from all customer and employee touchpoints, unlocking actionable insights and enhancing productivity, performance and operational efficiency. Ensure your quality assurance and compliance.

AI to harmonise CX

Release the power of AI with Cytrack solutions, to harmonise exceptional experiences for your employees, customers, and throughout your business. Reduce costs, increase employee engagement, extract insights, offer real time and 24/7 assistance.

Latest News

Customer texting on mobile phone to call centre

SMS

Are you taking full advantage of SMS?

Voice calls remain the gold standard for complex conversations and building relationships, but let's face it – sometimes your customers just need a quick answer, or want to reach out at their convenience. See real world use cases for Cytrack's SMS services.

Woman with headset smiling at the camera

The Hidden Foundation of Brilliant Customer Experience

Transcription is the springboard that launches every AI-powered service in your contact centre arsenal. With accurate transcription, we use sophisticated analytics, sentiment analysis, and quality assurance tools to provide highly-meaningful insights previously unavailable at scale.

Call centre agent on break as indicated on the screen

AI Standards

Our Microsoft Marketplace validation process

With CyCX now a validated Microsoft Azure AI application, we share the highlights of our validation process, ensuring our solution meets Microsoft's standards for security, performance, and reliability.

happy female customer on phone in home office

AI Basics

Automate the Basics with AI

The result is reduced operational costs, improved customer satisfaction, and a team that can focus on what truly drives your business forward.

Transition To The Cloud

design your perfect solution

That works the way you do

Consultancy

Find out how to get our free consultancy services to design the best customer experience solution for your business.

Customisation

Use our customisation services to meet your unique business requirements and processes.

Systems Integration

Our technical services and powerful APIs enable the delivery of efficient business processes and unified customer experiences.

Professional Services

Cytrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.

Cloud Services

Transform your business – Evolve CX Solutions suite is an affordable subscription-based Contact Centre as a Service allowing you to instantly transform your business, simplify your infrastructure and boost your customer experience to new levels.

Join our business community

Our customers are big and small, from all industries and have many different needs…

Book a Demo Free Consultancy

Watch a 3 min video

How can we help?

What type of business are you ?

Small Medium Business

Our Evolve CX Solutions suite is modular and will grow with you. Our products are platform-agnostic so will work now and give you choices for the future as your needs and technology bases change. For 3 users and up...

Corporate / Enterprise

Our solution suite is flexible and platform agnostic, making it easier for large organisations to reap the benefits of improved customer experience. Join our community of well-known corporate names and deliver a better experience for your clients.

Government

Our platform-agnostic products mean easier deployment across departments. Internal governance, published mandates, technology partnerships and established platforms are key factors for our Government clients and we have you covered on all bases.

Reseller / Distributor / OEM Partners

Channel-focussed since 1995 we are the appointed solution for leading global telephony brands, OEMs and local resellers and partners from both telephony and IT channels. Discover how we can help you...

3rd Party Applications

We welcome 3rd party application providers who wish to integrate with our products and services. Systems integration and engineering customisation is our thing. Find out more about our powerful APIs...

x Close

Get Our Comprehensive Guide to Modern Cloud Contact Centre Technology - 7-part Email Series