Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

Book a Demo Free Consultancy

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Customer Experience transformation in the age of AI

creating customer & employee experiences that make a difference

Book a Demo Free Consultancy

Interaction - CX

Synthesise customer interactions across all channels with Cytrack CyCX, in our best practice secure cloud platform. Converge your unique knowledge, applications and data across all modalities to boost and scale customer experience.

Analytics for Operational Efficiency

Analyse data collected from all customer and employee touchpoints, unlocking actionable insights and enhancing productivity, performance and operational efficiency. Ensure your quality assurance and compliance.

AI to harmonise CX

Release the power of AI with Cytrack solutions, to harmonise exceptional experiences for your employees, customers, and throughout your business. Reduce costs, increase employee engagement, extract insights, offer real time and 24/7 assistance.

Latest News

AI QA: Recognising Excellence Beyond the Script

Cytrack's AI Agent QA is enabling data-driven coaching that recognises agent excellence

Cytrack AI Receptionists

Our AI Receptionists are already helping teams like yours. This intelligent solution ensures no caller ever waits on hold, no enquiry goes unanswered, and your staff can focus on what they do best – delivering exceptional value to your customers.

Security

Bringing Voice Intelligence to Acronis TRU Security Day

We're thrilled to announce our participation at the prestigious Acronis TRU Security Day Australia 2025, where industry leaders converge to shape the future of digital protection.

iPECS

iPECS Global Partner Conference 2025 - Phnom Penh Cambodia

This annual event brings together Ericsson-LG's global distributor community, along with the top-performing resellers of the year, under this year's theme: “Powerful Partnerships Together.”

Transition To The Cloud

design your perfect solution

That works the way you do

Customisation

Use our customisation services to meet your unique business requirements and processes.

Systems Integration

Our technical services and powerful APIs enable the delivery of efficient business processes and unified customer experiences.

Professional Services

Cytrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.

Cloud Services

Transform your business – Evolve CX Solutions suite is an affordable subscription-based Contact Centre as a Service allowing you to instantly transform your business, simplify your infrastructure and boost your customer experience to new levels.

Consultancy

Find out how to get our free consultancy services to design the best customer experience solution for your business.

Customisation

Use our customisation services to meet your unique business requirements and processes.

Systems Integration

Our technical services and powerful APIs enable the delivery of efficient business processes and unified customer experiences.

Professional Services

Cytrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.

Cloud Services

Consultancy

Find out how to get our free consultancy services to design the best customer experience solution for your business.

Customisation

Use our customisation services to meet your unique business requirements and processes.

Systems Integration

Our technical services and powerful APIs enable the delivery of efficient business processes and unified customer experiences.

Professional Services

Cytrack Professional Services bring the specialists to the product, from deployment & training services, to after sales support and moves adds and changes our team is available to your business 24/7.

Cloud Services

Join our business community

Our customers are big and small, from all industries and have many different needs…

Book a Demo Free Consultancy

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How can we help?

What type of business are you ?

Corporate / Enterprise

Our solution suite is flexible and platform agnostic, making it easier for large organisations to reap the benefits of improved customer experience. Join our community of well-known corporate names and deliver a better experience for your clients.

Government

Our platform-agnostic products mean easier deployment across departments. Internal governance, published mandates, technology partnerships and established platforms are key factors for our Government clients and we have you covered on all bases.

Reseller / Distributor / OEM Partners

Channel-focussed since 1995 we are the appointed solution for leading global telephony brands, OEMs and local resellers and partners from both telephony and IT channels. Discover how we can help you...

3rd Party Applications

We welcome 3rd party application providers who wish to integrate with our products and services. Systems integration and engineering customisation is our thing. Find out more about our powerful APIs...

Small Medium Business

Our Evolve CX Solutions suite is modular and will grow with you. Our products are platform-agnostic so will work now and give you choices for the future as your needs and technology bases change. For 3 users and up...

Corporate / Enterprise

Government

Reseller / Distributor / OEM Partners

3rd Party Applications

Small Medium Business

Corporate / Enterprise

Government

Reseller / Distributor / OEM Partners

3rd Party Applications

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