Synthesise customer interactions across all channels with Cytrack
CyCX, in our best practice secure cloud platform. Converge your
unique knowledge, applications and data across all modalities to
boost and scale customer experience.
Analytics for Operational Efficiency
Analyse data collected from all customer and employee touchpoints,
unlocking actionable insights and enhancing productivity,
performance and operational efficiency. Ensure your quality
assurance and compliance.
AI to harmonise CX
Release the power of AI with Cytrack solutions, to harmonise
exceptional experiences for your employees, customers, and
throughout your business. Reduce costs, increase employee
engagement, extract insights, offer real time and 24/7 assistance.
Latest News
AI
AI QA: Recognising Excellence Beyond the Script
Cytrack's AI Agent QA is enabling data-driven coaching that recognises agent excellence
AI
Cytrack AI Receptionists
Our AI Receptionists are already helping teams like yours. This intelligent solution ensures no caller ever waits on hold, no enquiry goes unanswered, and your staff can focus on what they do best – delivering exceptional value to your customers.
Security
Bringing Voice Intelligence to Acronis TRU Security Day
We're thrilled to announce our participation at the prestigious Acronis TRU Security Day Australia 2025, where industry leaders converge to shape the future of digital protection.
iPECS
iPECS Global Partner Conference 2025 - Phnom Penh Cambodia
This annual event brings together Ericsson-LG's global distributor community, along with the top-performing resellers of the year, under this year's theme: “Powerful Partnerships Together.”
