Call Steps — Our latest CyReport Feature
May 20, 2024
Check out Call Steps — a graphical view of each and every customer journey — available now in the latest version of CyReport.
We built Call Steps to show the complete lifecycle of a call — from initiation to termination — so you can fully optimise your call centre customer experience.
Enjoy benefits like these:-
- Detailed Call Insights — Track every aspect of a call, from agent assignment to call duration.
- Reduced Wait Times — supervisors can monitor and adjust call queues in real-time.
- Customisable Reporting — Tailor your reports to reflect specific call steps and stages.
Discover how CyReport can empower your team to enhance customer experience and improve operational efficiency.