Could ALL your staff work from home for the next 8 WEEKS…?

Time Savings

An average commute is just under 30 minutes. This means a remote worker can get extra sleep, spend more time with family, get in a workout, eat a healthy breakfast, or simply start work earlier. Getting that hour each day back, along with avoiding the stress that typically comes with traffic, can truly start their day off on a better note.

Money Savings

According to Global Workplace Analytics, people who work from home half time can save between $2,000 to $6,500 a year. Fuel, car maintenance, parking fees, a professional wardrobe, lunches bought out, and child care can all be reduced or eliminated.

Positive Environmental Impact

Vastly reduced greenhouse gas emissions, less paper usage and individual control of air conditioning, heating, and lighting for more environmental impact.

Increased Productivity

Working from home typically leads to fewer distractions, fewer office politics, a quieter noise level, less or more efficient meetings, the ability to dress more casually and comfortably, and a more personalised office environment. Add in the lack of a commute, and remote workers typically have more time and fewer distractions, which leads to increased productivity.

A Happier Work Life

Remote, flexible workers tend to be happier and more loyal employees. Working from home has been shown to lower stress, improve personal relationships, and provide time for hobbies and interests. Coworker and manager relationships can be more positive as well without the distractions and politics that come along with an in-office job. Global Workplace Analytics reports that 72% of employers say remote work has a high impact on employee retention—plainly put, employees are sticking with their employer when they have remote work options.

Better Health

Working from home leads to better health in a variety of ways: more time for physical activity, the ability to eat healthier, the ability to recover from illness or surgery at home, less exposure to illnesses (cold, flu, etc.), ease of caring for a health issue or disability, and the option to create a comfortable and ergonomic workspace.

Remote Working With Cytrack

For starters, a computer and an internet connection are all that’s needed for Cytrack’s omnichannel software to be installed and operational.

Once up and running, there’s a plethora of features that help companies continue to provide world-class customer experiences.

Management Visibility

Cytrack provides a plethora of reporting and dashboard options, all of which are highly configurable for different use cases. This means the right visibility for all levels of administrators, from team-level supervisors right up to the CEO. Have your finger on the pulse no matter where your team members are physically located.

Agent-To-Agent IM

Being able to easily communicate with supervisors, fellow agents or experts within the organisation means easy collaboration on issue resolution.

CRM Integration

Means all customer communications are in one place for everyone to see.

Call Notes Forwarding

Adding notes to a call and forwarding to another team member means the customer conversation picks up right where it left off.

Voice Recording & Forwarding For Call Review

Means good record keeping and colleagues can review wherever necessary.

Multi-Channel Live Chat

Being able to speak with customers on WhatsApp, Facebook Messenger, Live Chat and SMS and being able to collaborate with other agents no matter which channel the customer uses, means seamless communications and record-keeping