CyRecord Insights Speech Analytics - Cytrack Customer Experience Technology

Discover the Hidden Value in Every Call with CyRecord Voice Analytics Powered by AI

Your call recordings are a treasure trove of valuable insights into your customer experience, service quality, and agent performance. Yet, the sheer volume of calls often makes it impossible for most businesses to manually review and analyze them effectively.

The Challenge of Manual Call Reviews

Traditional call analysis methods rely on manual auditing, which typically covers only a fraction of total interactions. This approach is not only time-consuming but also fails to provide a comprehensive view of your business's communication dynamics.

AI Call Transcription

Calls are transcribed with accuracy for AI-powered analysis.

AI Sentiment Analysis

See if customers are satisfied or frustrated, and whether agents are polite and sympathetic.

Keyword Alerts and AI Analysis

Identify and report on frequency of keywords important to your business and have AI analyse conversations containing them. Send keyword-containing conversations to supervisors.

CRM Integration

Speech analytics data, including transcripts are pushed into CRM systems.

Quality Control & Agent Rating

Maintain and improve the quality of your calls by AI agent assessment.

AI Trend Analysis

Surfaces trends based on conversations over a given time period.

The CyRecord AI-Driven Insights Advantage

Harnessing the power of AI and the cloud, CyRecord Insights transforms your call recordings into actionable intelligence. Here's how:

AI-Powered Call Transcripts
Leverage advanced AI algorithms to generate full, accurate transcripts of every conversation, ensuring no detail is overlooked.
Intelligent Keyword Identification
AI analyzes conversations to automatically detect critical keywords and phrases, helping you quickly assess call focus and content.
AI Sentiment Analysis
Gain real-time insights into customer sentiment using AI-driven sentiment analysis. CyRecord uniquely colours words and sentences in red or green, visually denoting positive, neutral, or negative sentiment for effortless interpretation.
Gain the True Voice of the Customer
With AI speech analytics, transcribe calls, identify keywords, categorize conversations, and detect trends emerging in your contact center—all in real time.
Integrated and Itemized AI Results
AI seamlessly integrates analyzed results into CyReport, itemized against individual calls for precise tracking. These insights are also logged in the unified message center history in CyDesk, providing a centralized view of all interactions.
AI-Driven Agent Performance Metrics
Evaluate agent adherence to scripts, communication skills, and resolution effectiveness with our built-in CySurvey and AI’s unparalleled accuracy in tracking performance metrics.
Enhanced Customer Experience
Pinpoint recurring service issues, uncover actionable improvement opportunities, and better understand customer satisfaction using the intelligence of AI.

Why Choose CyRecord AI Insights?

Comprehensive AI Analysis: AI ensures 100% call coverage, leaving no interaction unexamined.
Scalable Cloud & AI Solution: Handles limitless call volumes while adapting to your growing needs.
Real-Time AI Intelligence: Transform data into actionable insights that improve performance and customer loyalty.

Stop missing out on the wealth of insights buried in your call recordings. Let AI-powered CyRecord Insights do the heavy lifting, so you can focus on delivering exceptional customer experiences.