Ensuring solid omnichannel communication with your customers
October 11, 2017
We’ve all groaned in frustration after taking the time to call an organisation for whatever reason only to hear: Your […]
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Consumers are willing to pay for better customer experience
September 27, 2017
Consumers today, are spoiled for choice. If they want to buy something, they can get it from ten different businesses. […]
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Is social media a part of your customer experience solution?
September 20, 2017
As we move into 2018, the world of business has finally come to realise the true potential of social media […]
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Make your call recordings PCI DSS compliant
August 31, 2017
Organisations record telephone calls between staff and customers for many reasons. This may be contractual ‘voice signatures’, quality control, staff […]
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Call Centre Integration with CRM
August 15, 2017
Call Centre Integration with CRM is a relatively new technology. To understand it’s impact on today’s business world we must […]
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Is Your Customer Service Millennial Friendly?
August 8, 2017
Millennials constitute the largest consumer demographic in history, with more spending power than any other generation. As they come of […]
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