4 Key Trends That Are Reimagining CX In Financial Services
October 11, 2021
Customer experience (CX) is the central competitive advantage in the finance sector in 2021. Organisations that invest in customer experience […]
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6 Key Principles For Building A Modern Healthcare Contact Centre
September 28, 2021
Progress in the healthcare industry happens because of an assured and positive patient experience. Patients are real people who need […]
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The New Contact Centre Paradigm: Don’t Buy, Subscribe
September 10, 2021
With lessons learned from the pandemic experience, companies are flipping their thinking around contact centre operations. Being able to operationalize […]
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Every Contact Centre Is Different: How To Select The Right Technology
It’s easy to understand the many benefits of moving your contact centre to the cloud. But business and organisation leaders […]
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3 Ways Retailers Can Build Resilience Through Customer Experience
September 7, 2021
How do you maintain customers’ trust when things don’t go to plan? Customers are at the heart of any company, […]
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CRN 2021 Channel Chiefs
June 28, 2021
Cytrack’s Managing Director Nick Milan is listed in this years “CRN 2021 Channel Chiefs” – a directory of the most […]
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