Integrate Autotask

How Cytrack Integrates with Autotask

Autotask Supported Version: All web versions

Cytrack’s software magnifies the power of the Autotask professional services suite with full Computer Telephony Integration capabilities for a truly enriched customer experience

Turn your Autotask business management platform into a powerful communications platform, so all your services work seamlessly together.

We are very excited about the integration of Autotask PSA with Cytrack, whose software is platform agnostic, meaning our partners are not tied into one proprietary solution or cloud service to gain this telephony and contact centre integration. Our partners are already using popular platforms such as Avaya, Cisco, Panasonic, Mitel and Ericsson, and many use Microsoft O365 with Skype for Business and Teams. Being able to use the Cytrack solution right away while not having to sign up for a new platform is a great benefit.

We see two immediate benefits for our partners. By adding the Cytrack solution to in-house environments our partners can improve customer experience and communications capabilities for their own service delivery; while also being able to offer this very essential communications technology to their customers for their own environments and services.

Joe Rourke | Director of Product Management | Autotask PSA at Datto

Click to visit the Datto website for more integration information

See the Autotask integration feature list below for more information, and when you’re ready please get in touch using your preferred contact method (details under the feature list.)

Increasing demand for UK healthcare – and the resulting pressure on organisations to manage it – is a well-known issue. With budgets tight and resources stretched, any initiative that helps make processes more efficient and treatment more responsive is welcomed. In such a critical environment, a reliable solution is essential and Premier Patient Line, as part of the Premier Choice Group specialises in ensuring the right call solution for the UK National Health Service needs. As a result, our clients can manage more appointments, give patients an all-round better experience, offer relevant advice directly over the phone, and even help them help themselves with self-service call features.

The CyDesk integration with Autotask is a critical part of our service solution for our clients in the NHS. CyDesk enables the customer's Autotask record to be automatically popped when we receive a call from the surgery and we can immediately review open tickets or create a new enquiry. We can also quickly click to dial or search for clients details in Autotask directly from CyDesk which speeds up call handling efficiency. Importantly, we have the option to record calls which means we can ensure we follow up on the actions planned as well as review the quality of our teams’ responses. The presence feature of CyDesk has been very beneficial during the times of COVID-19 where we are all working remotely, enabling us all to collaborate together far more efficiently.

Jacob Brown | Technical Manager | Premier Choice Group

Features of Cytrack's integration with Autotask