Cytrack is the 'Gold' solution for telephony integration with Dynamics

Cytrack has a long relationship with Microsoft. Our innovative solutions have been recognised by industry leaders and we are proud to be a Microsoft Gold Application Integration and Microsoft Silver Cloud Platform Competency Partner.

In 2007 we were invited to visit Microsoft HQ in Seattle to meet the Dynamics CRM development management and to present our CRM telephony integration. As a result of that visit we were uniquely invited to the 'Metro' program to integrate our solutions to Dynamics CRM from the beginning pre-release when it was code named 'Titan'.

In 2009 we were invited to showcase the solution at the Microsoft Global Conference in New Orleans and were networked with the global Microsoft Dynamics team. Adrian Johnston, GM for Dynamics Asia Pacific quoted...

Cytrack has a long history in Contact Centre solutions developed on the Microsoft platform that enables our Dynamics partners to engage in partnership business solutions with telephony channel specialists.

We support this relationship with Cytrack and their product suite to enable great solutions for our customers on the Dynamics CRM platform and will be running a series of initiatives with Cytrack in key APAC regions with our partners to build awareness and education.

Integrate your existing Dynamics CRM, applications and business processes with your phone system. Cytrack's modular customer experience and content centre technology links your most important business tools:

• CyDesk allows agents to display customer information instantly, click-to-dial, answer, hold, re-dial, conference, transfer and set their availability all from their desktop.
• CyCX Connect transforms your contact centre into a truly omnichannel system, integrating Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media. Make it easy for your customers to communicate however they choose.
• CyCall is an evolution in outbound contact centre. A blended environment enabling your agents to speak with more customers and prospects.
• CyRecord call recording and reporting with PCI DSS compliance is a powerful call recording solution for ISDN, analogue and IP lines & extensions.
• CyReport offers powerful business reporting for your Avaya telephone system. Deliver information via a large suite of intelligence reports.
• CyCoach agent evaluation and training management allows you to build skills, confidence and the performance of your team.
• CyLive Interactive Voice Response (IVR) Engine and management module to offer customers self-service, saving your skilled human resources for more complex and personal tasks.
• CySMS is an integrated SMS message service enabling SMS sending direct from your PC (using CyDesk) and routing of inbound SMS replies and requests.
• CyChat enables an online web-chat service providing your customers access to one of the fastest growing channels for customer service.
• CySocial social media integration connects you with your customers via Facebook and Twitter. Utilising Cytrack's powerful CyCX Connect module, CySocial is an integral part of your omnichannel contact centre.
• CySurvey allows you to create your own surveys to measure customer satisfaction. CySurvey utilises the Net Promoter Score (NPS), which is the gold standard of customer satisfaction surveys, helping you translate feedback into profitable growth.

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