The Cytrack suite is a range of customer experience modules that can be delivered individually or integrated for complete business solutions.
CyReport – Call Reporting & Dashboards
Powerful Telephony & Contact Centre Reporting via web browser user interface and powerful suite of intelligent reports.
More infoCyRecord – Voice & Screen Recording
Call and Screen recording and reporting with PCI DSS compliance
More infoCyRecord Insight - Speech Analytics
Call Transcription and Sentiment analysis services. Evaluate and categorise calls at scale to measure compliance, build scorecards, rate customer sentiment.
More infoCyDesk – Unified Communications & CRM integration
Integrate all of your standard telephone call controls with CRM and business data on your desktop
More infoCyPulse – Application & Services Monitoring Solution
Health monitoring for Cytrack applications and software.
More infoCyCX Connect – Inbound Omnichannel Contact Centre
CyCX Connect is the ultimate web and telephony omnichannel contact centre solution
More infoCyCall – Outbound Proactive & Telemarketing Contact Centre
Boost your outbound capability and create more opportunities.
More infoCyChat Web Chat
Web chat is fast becoming a channel of choice for direct and personal online customer service.
More infoCyCX AI – Artificial Intelligence
Virtual Assistant for Live Chat, Social Media and IVR engagements.
More infoCyCX Web Connect – Call Tracking & Web Ad Analysis
Track the customer’s journey from the marketing initiative with your web ads, through to the phone call and beyond.
More infoCyCoach – Workforce Optimisation & Quality Monitoring
Workforce optimisation tool to build skills, confidence and performance of your team through quality monitoring of live call events.
More infoCySurvey – Telephony Customer Satisfaction Surveys
Measure your customer's satisfaction with your business and gain the 'voice of the customer' including NPS compatible reporting
More infoCySocial - Social Media Integration
Brings open, rich media chat and messaging capabilities across SMS, Web Chat, WhatsApp and Facebook Messenger to provide real-time communication and collaboration.
More infoCyCX WFM – Workforce Management Services
Forecast, schedule and monitor your workforce in real time
More infoCyLive - Interactive Voice Response (IVR)
Create powerful telephony based customer self service solutions including payment gateways and information services.
More infoCyLive Speech – Speech Cognitive Services
Speech to text, text-to-speech and speech translation services.
More info