What clients achieve with CyCX Chat
April 8, 2025
CyCX Chat is helping our clients deliver exceptional customer experiences
Success in Action: Client Transformations
Clients across various industries are experiencing remarkable results:
24/7 Customer Support Without the Overhead
One retail client reduced after-hours staffing costs by 35% while extending support to 24/7 availability. Their customers now receive immediate assistance at any hour, leading to a 22% increase in customer satisfaction scores.
Empowered Agents, Faster Resolutions
A financial services client reports that their agents are resolving queries 42% faster thanks to real-time AI recommendations. With instant access to accurate information, their first-contact resolution rates have improved by 28%.
Blended Approach Driving Efficiency
By implementing our blended AI-human model, a telecommunications client has automated 64% of repetitive inquiries, allowing their specialised agents to focus on complex customer needs requiring a human touch.
How CyCX Chat Agent Assist Makes the Difference
What sets our solution apart is its ability to:
- Deliver Instant Knowledge: Agents receive the exact information they need in real-time, eliminating time-consuming searches.
- Provide 24/7 Availability: Our AI-powered agents understand human queries and respond faster than any human could.
- Enable Seamless Handovers: Complete conversation history transfers when complex issues require human intervention.
- Offer Real-Time AI Recommendations: Suggested answers and insights based on customer questions improve response accuracy.
- Allow Agent Customisation: Agents can use AI-suggested responses as-is, edit them, or customise their own.
The Numbers Speak Volumes
The impact of live chat with AI assistance is undeniable:
- 42% of customers prefer live chat over other contact methods
- 77% of customers won’t make a purchase without a live chat option
- Website visitors who engage via live chat are worth 4.5x more than those who don’t
- 72% of customers expect agents to know their details and history immediately
Take Your Customer Experience Further
Not leveraging the full power of our AI web chat yet? Let’s discuss how we can help you achieve similar successes.